LANGUAGE
File Complaint
The Alternate Public Defenders Office believes in a transparent process to serve LOTE speakers. LOTE speakers have the right to file a complaint if they believe they have not been provided with adequate language access services. Complainants should submit a Language Access Complaint using the APD Language Access Complaint QR Code (see below) featured in the APD website, by asking APD personnel for access to the APD Complaint QR Code, or by asking APD personnel to submit a complaint on behalf of the LOTE speaker using the same process. The complaint should include the following information: name of the person filing the complaint, nature of the complaint, and name of any person or group assisting in filing the complaint. The APD Language Access Liaison will be responsible for receiving, addressing, and resolving complaints. Once the complaint is filed, the Language Access Liaison will confirm the complaint has been received within 7 days. The complainant will be notified of the findings and all necessary resolutions within 90 days of receiving the complaint per the Countywide Language Access Policy.
APD Language Contact Person
If you have any questions about the APD Language Access Plan or the Complaint Process you should contact Felipe de la Torre at APDlanguageaccess@apd.lacounty.gov , or by calling 213.304.2803.
Complaint Process
The Alternate Public Defenders Office believes in a transparent process to
serve LOTE speakers. LOTE speakers have the right to file a complaint if they believe they have not been provided with adequate language access services. Complainants should submit a Language Access Complaint using the APD Language Access Complaint QR Code (see below) featured in the APD website, by asking APD personnel for access to the APD Complaint QR Code, or by asking APD personnel to submit a complaint on behalf of the LOTE speaker using the same process. The complaint should include the following information: name of the person filing the complaint, nature of the complaint, and name of any person or group assisting in filing the complaint. The APD Language Access Liaison will be responsible for receiving, addressing, and resolving complaints. Once the complaint is filed, the Language Access Liaison will confirm the complaint has been received within 7 days. The complainant will be notified of the findings and all necessary resolutions within 90 days of receiving the complaint per the Countywide Language Access Policy.
APD Language Contact Person
If you have any questions about the APD Language Access Plan or the Complaint Process you should contact Felipe de la Torre at APDlanguageaccess@apd.lacounty.gov , or by calling 213.304.2803.